Captin suase1/25/2024 We strongly advise you to consult your physician before consuming our products which may contain traces of gluten. Oats may be contaminated with gluten because they may be harvested, processed or stored in the same facilities as gluten-containing grains like wheat, rye, and barley during upstream farming processes. No, Captain Oats may contain traces of gluten. We also recommend you to consult your physician or nutritionist before feeding oats to your baby as oats, like other cereals, do contain allergens and can be difficult to digest. We do not recommend consumption of Oats for baby/ infant below 12 months old due to coarse cereals like oats might not be suitable for their digestive system. Can I give Captain Oats to my baby/ infant? Yes, Captain Oats is 100% vegan friendly. No, we keep our products in natural forms with no preservatives added during manufacturing process. Are there any preservatives in Captain Oats? Just add hot water & ready within 2 minutes.Ī. I don’t know which type of Captain Oats is suitable for me.Ĭut & rolled thinner into small oat flakes. You may also refer to our Refund Policy. Depending on the respected courier company, refund may or may not occur. However, we will help on your process for refund claims with the courier in charge. We are not responsible for any damages done during shipment. The item was damaged during shipment, can you replace it. No, we do not provide self-collection service at the moment. You may communicate with the courier company for second attempt of the shipment or pick up at the nearest branch. If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. If I missed the delivery, what should I do now? If you did not receive any tracking code via email, feel free to reach out to our support channels via our website Live Chat / Whatsapp / FB Messenger. You can use the information given to track your shipment. You will receive the tracking information via email once your order is fulfilled. However, you can check your shipment status using the tracking information provided via email once your order is fulfilled. All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery. Sorry that you unable to choose preferred date & time. Can I choose a specific date and time for delivery? You may try to add items to cart and checkout to check the shipping rate before placing an order.įirst 1kg = RM 15, every additional 1 kg = RM 11 d. Standard shipping to Sabah and Sarawak is calculated based on weight. We offer an affordable flat rate of RM 5 for all standard shipping within Peninsular Malaysia for order below RM30. public holidays, festive season, sales season etc). Please keep in mind that there might be delays during peak season (i.e. Standard delivery is usually within 2-3 business days depending on the courier company. Customer may use the tracking information given via email to check the delivery status, the link for tracking delivery status will be provided via email. We will process and ship out your order within 3 business days once payment is completed. Besides, feel free to subscribe to our Newsletter as well. You can follow our official Facebook or Instagram account. How can I know what is the latest promotion? You can contact us through email or via our Business WhatsApp account 012 – 551 9499 g. First 1kg = RM 15, every additional 1 kg = RM 11 For delivery to East Malaysia, shipping fee will charge base on weight. You may enjoy free shipping in West Malaysia with a minimum purchase of RM30. Any cancellation of order after fulfilment cannot be refunded. Refund process will take 7-14 working days depends on the payment method. Yes, you may contact us via WhatsApp to cancel your order. Can I cancel my orders? Will I be able to get a refund upon cancellation of my order? Please contact our customer service via WhatsApp. You will receive a confirmation email once your order is successfully placed. How do I know if my order has been placed successfully? Keep calm and wait for the wholesome Oats to deliver to your doorstep!ī.Upon placing an order, it will be deemed by the Terms of Service, Privacy Policy and Return/Refund Policy are understood and accepted as applying to your order. Check your order details before clicking “Place Order Now”.Key in your contact and delivery details.View your shopping cart and apply voucher code (if any).Choose your preferred product and add to cart.
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